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High Reliability Organization (HRO) Resources
Health Information Tutorials
Patient Safety Definition
Patient safety is a discipline in the health care professions that applies safety science methods toward the goal of achieving a trustworthy system of health care delivery. It defines patient safety as an attribute of health care systems that minimizes the incidence and impact of adverse events and maximizes recovery from such events. http://who.int/patientsafety/en
Patient Safety Web Resources
Institute for Healthcare Improvement (IHI) - http://www.ihi.org/ - The Institute for Healthcare Improvement (IHI), an independent not-for-profit organization based in Cambridge, Massachusetts, is a leading innovator in health and health care improvement worldwide.
Institute for Safe Medication Practice (ISMP) http://www.ismp.org/ - The nation’s only 501c (3) nonprofit organization devoted entirely to medication error prevention and safe medication use.
Institute of Medicine (IOM)
- http://iom.edu/ --Click on "Explore by Topics".
The Institute of Medicine (IOM) is an independent, nonprofit organization that works outside of government to provide
unbiased and authoritative advice to decision makers and the public.
Joint Commission (JC) http://www.jointcommission.org/standards_information/npsgs.aspx - An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.
National Council on Patient Information & Safety - http://www.talkaboutrx.org/index.jsp -- One of the orignial patient safety coalitins, NCPIE has been working to advance the safe, appropriate use of medicines through enhanced communication since 1982.
National Patient Safety Foundation http://www.npsf.org/ - The National Patient Safety Foundation has been pursuing one mission since its founding in 1997 -- to improve he safety of care provided to patients. As a central voice for patient safety,
VA National Center for Patient Safety - http://www.patientsafety.gov/ - The primary intended audience for our public Web site is health care professionals and health care administrators. We encourage veterans and the general public to explore our site, especially the Patient Safety for Patients section, and familiarize themselves with patient safety issues and the wide range of actions VA has taken to improve patient safety.
Health Information Literacy
Patient Safety Toolkit Adverse Events
Communication and Optimal Resolution (CANDOR) Toolkit
The Communication and Optimal Resolution (CANDOR) process is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm.
Based on expert input and lessons learned from the Agency's $23 million Patient Safety and Medical Liability grant initiative launched in 2009, the CANDOR toolkit was tested and applied in 14 hospitals across three U.S. health systems.
Developed by Billie White, MLS, Clinical Librarian, St. Joseph's Hospital and Medical Center, Phoenix, AZ